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SUPPLY AND DELIVERY OF GOODS

Subject to this Agreement, we will supply the product(s) shown on your order confirmation. We will use our best endeavors to meet indicated timeframes for delivery, however we cannot guarantee delivery timeframes will be met.

The actual time of deliver will also be subject to the delivery schedule of the 3rd party logistic provider engaged by Samsonite which may be changed from time to time by the 3PL without any prior notice.

Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.

We ship our products using 3rd party logistic service . We require someone to sign for delivery. You accept that a delivery is signed for by a person other than the User, provided that such person is present at the delivery address and an adult of 18 years or age or over.

PROCESS FOR RETURNS AND REFUNDS

A return can only be made within seven (7) days from receipt of product(s) by you if the product(s) have been purchased on the Website. For returns of products purchased from another retailer, please contact the customerservice.th@samsonite.com

When seeking to return a product, Users must complete the return form and submit it to our Customer Service team. Where required, we will provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply.

You must cover the cost of the return if it is due to a change of mind and the product must be returned to us in its original condition (including authentic labels, use instructions, guarantee leaflets and other hang tags) in order to obtain a refund. If order comes with a GWP, PWP, bonus items, bundles, sets, it must be returned together with the returned order.

Once an item is returned we will either inspect your product(s) and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your product(s). If we do not believe a remedy is applicable (for example, where we believe the product(s) have been misused or the defect/damage is not covered by the commercial warranty), we will reject your claim and return your product(s) to you. You must cover the cost of return shipping in order to receive product(s) we have rejected on inspection, and we will provide you with instructions on how to make this payment.

Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within thirty (30) days of receipt by us of the original product(s), however this may take longer depending on your item and the number of returns in our system.

ACCOUNT INFORMATION
  • How can I access or change my account details?

    Click here to access your account. You will need your email address and password.

  • What if I have forgot my password?

    If you have forgotten your password please click here and enter your email address. We will send you an email with the information needed to reset your password.

  • Is my personal data safe if I create an account?

    Yes, your data is safe with Samsonite. We are fully compliant with the Privacy Act in Thailand. Your account and personal details, and any order details, are protected. To access your details on our Website, you need to enter the correct password. Click here for our full privacy policy.